Key Responsibilities: Drive ITIL Availability Management initiatives across enterprise applications. Monitor and improve service availability and operational reliability. Analyze and report service metrics including: Service Availability SLA Compliance MTTR MTBF MTTD Incident and Problem Trends Develop executive dashboards using Power BI and Tableau. Collaborate with Infrastructure, Application, and Operations teams to improve production stability. Participate in Major Incident Management, Root…

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp…

Required Qualifications 3 years of experience in each of the following: Helpdesk or Field technician support End User Hardware Support (laptops, desktops, mobile devices) IT Asset Management ITSM/ITAM Tools Software installation and maintenance Exceptional customer service skills with a commitment to user satisfaction Strong communication abilities for technical and non-technical audiences Preferred Qualifications CompTIA A, CSAM, CHAMP, ITIL v4, or similar IT certifications Experience with Fre…

ITIL Production Support Engineer with PMO Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by?a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations?unlock the value of technology and build a more sustainable, more inclusive world. Job Location : Charlotte, NC/ Dallas, TX (Onsite/Hyb…

Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you understand the gifts that set you apart from everyone else. Demonstrate innovative solutions to our clients. Join Barrow Wise Consulting, LLC today. Responsibilities: The ITIL Consultant will support Barrow Wise's DHS project and perform the following duties: Evaluate help desk and service desk operations…

Senior ServiceNow Developer Location: Woodlawn, MD Work Arrangement: 3 to 5 days a week onsite Interview: In-person interview required Position Overview We are seeking a Senior ServiceNow Developer to join our Software Development team in Woodlawn, MD. This role requires extensive experience developing and architecting ServiceNow solutions across multiple platform applications. The successful candidate will provide technical leadership, mentorship, solution architecture, and development guidanc…

ITIL Specialist *Requirements - 4-7 Years in IS Service Management/ Active Secret Clearance) The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of IT services. This role assesses current incident, problem, change, request, and release workflows, identifies operational gaps, and produces optimized processes aligned with business objectives, governance frameworks…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…