operational excellence. The team's skills include supporting and developing ITIL and ITSM procedures; incident and problem... processes and SOPs based on ITIL/ITSM principles Investigating and obtaining root cause analysis (RCA) for incidents Managing

, or developing team members. Excellent communication and organisational skills. Qualifications ITIL Foundation qualification

with ITIL 4 best practice. You will define and drive the Service Catalogue Management process, setting the standards... consultative direction needed to keep the catalogue consistent. What You'll Bring ITIL 4 Foundation certification

Service Desk or Helpdesk environment Experience working within an ITIL or similar service management framework Strong

systems or API gateways. Experience supporting production services or working within ITIL-style support processes

. A proactive and solutions-focused approach. Relevant Microsoft or ITIL qualifications, or equivalent experience What you’ll

. Familiarity with ITIL, project governance or PMO environments. Experience supporting operational service delivery teams

within an ITIL-aligned environment Understanding of cloud computing concepts and modern IT operational practices Essential

AI and automation to enterprise platforms. ITIL certification, or equivalent operational framework experience; relevant ServiceNow

improvement. You'll ideally bring experience with ITIL, Microsoft 365, Azure, Active Directory, Microsoft operating systems

. Understanding of ITIL fundamentals, particularly incident, problem and change management. Experience working with cloud platforms

-to-date with new security vulnerabilities and acting upon them out of hours if necessary. Operate in an ITIL V3 & ISO27001 focused

enterprise systems and infrastructure Experience using ITSM and Service Desk tools within an ITIL-aligned environment

and customer reporting without a subject-matter expert in the room. ITIL Foundation, PMP, PRINCE2 Certification (or equivalent

Service Management (ITSM) and IT Operations Management (ITOM) capabilities. Current expertise in SIAM and ITIL standards

and surrounding applications Knowledge or experience with ServiceNow ITIL knowledge Experience of Web Services Working with cloud

and peripherals Fluent in English Strong skills in report development and Excel Understanding of ITIL Ability to communicate

ITIL qualified (foundation as a minimum, preferably practitioner) Good knowledge of ServiceNow Successful track record

, with a collaborative can-do approach, ITIL awareness, strong work ethic and willingness to provide out-of-hours escalation, support

. Using your practical knowledge of ITIL, you will work with the Support Principal to improve incident, request, problem... to review and improve ITIL-aligned incident, request, problem, transition, event and knowledge-management processes. Identify