, or Terraform. Knowledge of ITIL-based operational processes. Desirable Experience within Financial Services or other highly

of Help Desk Support (or equivalent) 1 yr. minimum of Knowledge Management 1 yr. minimum ServiceNow (or equivalent ITIL..., etc. Have basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change

Requirements Deep practical knowledge of ITIL 4 and modern service-management practices. Strong understanding of incident

Knowledge of IT best practice as stipulated by the IT Infrastructure Library (ITIL). Knowledge and experience of Change... Testing Tools - Selenium Knowledge of IT best practice as stipulated by the IT Infrastructure Library (ITIL). Knowledge

and resolving incidents and service requests in line with ITIL best practice Providing first-line support for Microsoft Windows 11... and request management (ITIL experience or awareness is desirable) Ability to work calmly and effectively in a busy, customer

and complex systems. Desirable A working understanding of ITIL Service Management and Methodology Processes Skills... of ITIL Service Management and Methodology Processes Skills Essential Ability to communicate effectively to ensure high

Management (ITSM) tools. Understanding of ITIL principles and service management best practice. Strong awareness of information

. Experience diagnosing and resolving application issues in Windows Server and Windows desktop environments. Knowledge of ITIL

performance measures and supplier governance frameworks Experience operating within ITIL-based service management environments

with ITIL and project governance Experience across different sectors or regulated environments Ideally, experience of digital

services Demonstrate knowledge of the life cycle or capability elements of itil (information technology infrastructure library... and in-house. Promote, implement and manage itil or relevant best practice for the management of all services to protect

certifications (e.g., Microsoft Azure Data Engineer, Databricks Certified Associate) are an advantage ITIL Foundation certification

HaloITSM Consultant | Config | Implementation | ITIL Principles | MSP | Reading, Hybrid... understanding of IT Service Management processes and ITIL principles Experience with workflows, service catalogues, SLAs

or equivalent industry experience Desirable: ITIL 4 Foundation Experience/Knowledge Software Development: Experience

to resolve incident queries. Cobol, Abend-aid, DB2 database fact finding and basic JCL skills within the banking sector. ITIL

, and familiarity with ITIL or similar best-practice frameworks. Strong stakeholder engagement, communication and influencing skills

complex issues as they relate to customer / organisational requirements. Desirable ITIL 4 Foundation System Design

hardware and software. · Working knowledge of mobile device management and Apple phones and tablets. · ITIL qualifications

including AI, automation and data analytics ITIL, Agile, PRINCE2, MSP, BCS Business Analysis or equivalent qualifications

Microsoft certifications and ITIL knowledge are desirable but not essential. If you're looking for a role where you can